Who We Are
RetroFam ("we," "us," or "our") operates the website retrofam.com (the “Site”). We are a company that provides expertly refurbished retro gaming products. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information
Information We Collect
Personal identification information
We collect personal identification information from users when they interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. This information may include:
- Contact information: Full name, email address, mailing address, and phone number.
- Order information: Credit card or other payment data as needed to complete transactions. (We do not store payment information; payments are handled by our third-party payment processors.)
- Other Details including purchase details.
Non-personal identification information
We may automatically collect non-personal identification information about users whenever they interact with our site. This may include:
- Device & browser information: Type of browser, device type, operating system, date & time of access, etc.
- Usage Data: Referring website, pages visited, length of time, and other statistics, such as clicks and scrolls.
- See Cookies and Tracking Technologies section below for details.
How We Use Collected Information
We may use your personal information for the following purposes:
- To provide and maintain our Site and services (process orders, manage account, and communicate with you)
- To personalize user experience (e.g. suggest products based on user activity)
- To improve the website, including our features & services
- To ensure site security, debug and troubleshoot, and monitor for fraudulent activity
- To comply with legal obligations
How We Protect Your Data
We implement reasonable security measures to protect your personal information against unauthorized access, alteration, or disclosure. Sensitive data exchanged between the Site and Users is encrypted and protected via SSL (Secure Socket Layer) and other digital security measures. We comply with industry standards for payment card security.
Data Sharing and Disclosure
We do not sell, rent, or share your specific identification information with third parties, except in these cases:
- Service Providers: To trusted third-party vendors who assist in our operations (e.g. payment processors, shipping partners).
- Legal Compliance: If required to do so to comply with applicable law, regulation, legal process, or governmental request.
- To protect RetroFam: To protect the rights, property, or safety of RetroFam, our users, or others.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, including:
- Account Information: Retained as long as the account remains active.
- Legal Compliance: Retained as required to meet legal obligations or resolve disputes.
Your Rights and Choices
- Access and Update: You have the right to access and update your personal information by logging into your account or contacting us.
- Data Portability: Request a copy of your personal data in a structured format.
- Deletion: Request deletion of your personal data, except for data we are required to retain for legal, administrative, or security purposes.
- Opt-Out of Marketing: You may opt out of marketing communications at any time by following the unsubscribe links or contacting us directly.
Changes to This Privacy Policy
We may update this policy periodically. The updated date at the bottom of this document indicates the latest revision. We encourage users to review this Privacy Policy occasionally to stay informed on how we protect and use their information. Continued use of the Site after updates will constitute acceptance of the updated policy.
