Who We Are
RetroFam ("we," "us," or "our") operates the website www.retrofam.com (the "Site"). We are dedicated to providing expertly refurbished retro gaming products and services. This document outlines the terms and conditions governing your use of our Site.
Acceptance of Terms
By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes will constitute your acceptance of the new terms.
License to Use Our Site
Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.
Definitions
To help explain things as clearly as possible, every time any of these terms are referenced, they are strictly defined as:
- Cookie: A small piece of data stored on your device used to enhance your experience on our site.
- Company: When this policy mentions "we," "us," or "our," it refers to RetroFam, located at 102 S Richmond St, Fleetwood, PA 19522, US, which is responsible for your information under these General Terms and Conditions.
- Device: Any internet-connected device such as a phone, tablet, or computer, or any other device that can be used to visit RetroFam and use the services.
- Service: The services provided by RetroFam as described on the Site.
- Website: RetroFam's site, accessible via www.retrofam.com.
User Responsibilities
You agree to:
- Provide accurate, current, and complete information when creating an account or placing an order.
- Maintain the security of your account by protecting your password and restricting access to your account.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
- Accept responsibility for all activities that occur under your account.
Restrictions
You agree not to, and will not permit others to:
- License, sell, rent, lease, assign, distribute, or commercially exploit the website or make the platform available to any third party.
- Modify, disassemble, reverse compile, or reverse engineer any part of the website.
- Remove, alter, or obscure any proprietary notices of RetroFam or its affiliates, partners, suppliers, or licensors.
Information We Collect
We may collect personal information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer service
Types of Information Collected:
- Personal Identification Information: Name, email address, mailing address, and phone number.
- Payment Information: Credit card details are processed securely through third-party payment processors.
- Non-Personal Identification Information: Browser type, device type, IP address, pages visited, and time spent on the site.
Return and Refund Policy
If you are not satisfied with your purchase, please contact us via help@retrofam.com within 30 days for returns or exchanges. Products must be returned in their original condition and packaging. For full details, please refer to our Refund Policy.
Limitation of Liability
Under no circumstances shall RetroFam be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site or any products purchased through it.
Indemnification
You agree to indemnify, defend, and hold harmless RetroFam, its affiliates, and employees from any claims, losses, liabilities, damages, or expenses (including reasonable attorney fees) arising out of your use of the Site or violation of these Terms.
Your Suggestions
Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to RetroFam regarding the website shall remain the sole and exclusive property of RetroFam.
RetroFam shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or compensation to you.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions. We've updated our Terms to provide you with complete transparency regarding what is set when you visit our site and how it's being used.
Links to Other Websites
These Terms of Service apply only to the services provided by RetroFam. The Services may contain links to other websites not operated or controlled by RetroFam. We are not responsible for the content, accuracy, or opinions expressed in such websites. Please remember that when you use a link to go from RetroFam to another website, these Terms are no longer in effect. Your interaction on any other website is subject to that website's own terms and policies.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed about your rights and obligations.
