Frequently Asked Questions

All our items are carefully refurbished, thoroughly tested, and professionally cleaned to ensure they perform like new. Each product goes through a strict quality check before being shipped to ensure you're getting the best retro gaming experience.

While most of our products are pre-owned and authentic without any third-party or knock-offs, we thoroughly test and refurbish each game and console to ensure they function like new. Quality is our top priority, and we only offer items that meet our strict standards.

The PS3 fat console is the original, bulky version of the PlayStation 3, while a compatible PS (like the PS3 Slim or Super Slim) offers the same gaming experience but with a more compact design and certain updated features, such as improved energy efficiency.

"Complete in Box" (CIB) means the game includes the original manual, box, and game cartridge or disc, providing collectors with the full packaging as it was originally sold.

We use USPS, UPS, FedEx, and DHL, depending on your location and shipping method.

We offer free shipping across the U.S. and Canada. International orders over $200 ship free. Orders are processed in 1–2 business days and delivered via trusted carriers like USPS, UPS, FedEx, and DHL.

Orders are shipped within 1–2 business days after processing, Monday to Friday.

Processing takes 1–2 business days. Shipping time: U.S. orders: 5–7 business days Expedited: 2–5 business days International: 6–12 business days (varies by location)

Some items may ship from different warehouses to speed up delivery. You’ll get tracking info for each package.

Yes — we ship to Canada and locations worldwide. Canada: free shipping on all orders. International (outside Canada & U.S.): Orders over $200: free shipping Orders under $200: shipping cost calculated at checkout based on carrier and destination. Expedited shipping (2–5 business days) is also available—selectable and priced at checkout.

U.S. orders: 5–7 business days Expedited: 2–5 business days International: 6–12 business days (varies by location)

We ship within the U.S., Canada, and internationally to most countries.

Once your order has shipped, we’ll send you a tracking number via email so you can monitor your order’s progress until it reaches your doorstep.

"Partially Shipped" means that some of your items have been shipped, but others are still processing. You will receive an update and tracking details once the remaining items are dispatched.

We don't place orders manually. You have full control over your purchase. Simply add items to your cart and proceed with checkout, just like any other online shopping platform. Our system ensures a secure, hassle-free experience.

You can find the details of each item in the product description. If there are additional accessories, manuals, or special packaging included, it will be clearly listed. We recommend checking the product page before purchasing.

At RetroFam, we offer a 1-Year warranty on all purchases, new or used. If you have any issues, you can exchange the product or get store credit within 1 Year of delivery. For further details, check out our return policy.

We provide a 1-Year money-back warranty on all refurbished consoles and games. If your product stops working due to a manufacturing defect, we’ll repair or replace it at no cost to you.

If any item doesn’t work properly, please reach out to our customer support team at help@retrofam.com, and we’ll guide you through the return or replacement process. We stand by the quality of our products and ensure satisfaction.

Yes, we make every effort to ensure that the color you select is what you receive. If, for any reason, the color you selected is out of stock, we will notify you before processing your order.

You will receive the exact model listed on the product page. If there are any variations, such as bundled games or accessories, they will be clearly stated.

Yes, all items included in a bundle will be listed on the product page. If you’re unsure, feel free to contact us for clarification before making your purchase.

We don’t have a specific military discount, but we appreciate the service of military personnel. You can sign up for our 10% exclusive discount by entering your email in the "Sign up for exclusive offers and 10% off your first order!" section at the bottom of any page.

You can mention your first and second color preferences in the order notes. While we try to accommodate requests, specific colors may be out of stock during busy periods. Since our items are vintage, restocks can take time, and color preferences are not guaranteed.