Got Questions? We Have Got You Covered.

Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you have further questions, feel free to reach out—we’re here to help!

Product Questions

1. Are the games and consoles refurbished or brand new?

Most of our products are pre-owned, but each game and console undergoes a strict testing and refurbishing process to ensure it functions as close to new as possible. Our priority is quality, and we only sell items that meet our standards.

2. Do you offer any warranties on used games and consoles?

Yes! Every purchase comes with our exclusive 121-day warranty, covering any defects in the product. We also offer an optional 1-year warranty for extra protection.

3. How can I be sure of the authenticity of your games and consoles?

We carefully verify every game and console we sell to ensure its authenticity. We’re committed to providing original retro gaming experiences free from imitations or unauthorized copies.

4. Do you carry accessories for all retro consoles?

Yes! We stock a wide range of accessories for most classic consoles, from controllers to memory cards. If there’s a specific accessory you’re looking for, feel free to contact our customer support team.

5. What should I do if I encounter an issue with my game or console?

If you experience any issues, reach out to our customer service team. Our 121-day warranty covers product defects, and we’ll work with you to find a solution as quickly as possible.

Shipping Questions

6. What are your shipping options?

We offer free standard shipping within the United States on all orders, no minimum purchase required. For international customers, we provide free shipping on orders over $120. Expedited shipping options are also available at checkout.

7. How long does it take to receive my order?

Orders are typically processed within 3-7 business days. Standard shipping within the U.S. takes 3-5 business days, while international shipping times vary depending on the destination. Expedited shipping options are available for faster delivery.

8. Can I track my order?

Yes, once your order has shipped, we’ll send you a tracking number via email so you can monitor your order’s progress until it reaches your doorstep.

9. Do you ship internationally?

Yes, we ship worldwide! For orders over $120, international shipping is free. Please note that customs fees or taxes may apply depending on your country’s policies.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact our support team within 48 hours with photos of the damage. We’ll work to replace the damaged item or offer an appropriate solution.

Returns & Exchanges

11. Can I return or exchange a product if I’m not satisfied?

Yes, we accept returns within 30 days of your purchase, provided the item is in its original condition. Contact us to initiate a return or exchange.

12. How do I start a return process?

To start a return, please reach out to our customer service team. We’ll provide you with instructions and a return shipping address.

Payment & Discounts

13. What payment methods do you accept?

We accept major credit and debit cards, PayPal, master cards, Discover, Diners Club, American Express, Visa, Google Pay, Meta Pay, Shop Pay, and Apple Pay. Our checkout process is secure, so you can shop confidently.

14. Are there any discounts for first-time buyers?

Yes! First-time customers receive a 10% discount on their initial purchase. Simply sign up for our newsletter, and we’ll send you a discount code.

Customer Support

15. How can I reach customer support if I have questions?

Our support team is available from 8 AM to 11 PM EST via email, phone, text, or live chat. We’re here to assist you with any inquiries or troubleshooting needs.

16. Can I make a special request for a product not listed on your website?

If there’s a specific game or accessory you’re looking for but don’t see, let us know! We’ll do our best to source it for you or notify you if it becomes available.