Shipping policy

Retro Fam Shipping Policy

Our Promise

At Retro Fam, we’re committed to delivering your gaming treasures without delay. We offer worldwide shipping, ensuring that 99% of paid expedited orders are shipped within 1 business day, and economy shipping orders are processed within 2 business days. With secure packaging and reliable delivery, we make sure your classic games, consoles, and accessories arrive safely and promptly.

Shipping Options

1. Free U.S. Shipping

Enjoy free standard shipping on all orders within the United States, including Alaska and Hawaii. Delivery is typically expected within 5 to 7 business days.

2. Expedited U.S. Shipping

Need your order faster? Paid U.S. orders ship via USPS Priority Mail, FedEx, or UPS, with delivery estimated within 2 to 5 business days for top-speed service.

International Shipping

For our international customers:

  • Free shipping is available for orders over $120.
  • Expedited shipping options are available at checkout, with costs varying based on destination and item weight.

International orders are shipped via DHL (where permitted). While we strive for seamless international deliveries, Retro Fam is not responsible for customs delays.

Signature Requirement

  • Orders over $250 or those shipped to apartment addresses require a signature upon delivery to ensure secure receipt.

Shipping Tips

  • Double-check your shipping address for accuracy to avoid delays or additional costs.
  • Packages returned to Retro Fam due to incomplete or incorrect addresses may incur additional fees for re-delivery.

Note: Times listed refer to business days. During major holidays, please allow an extra day for delivery.

Order Processing & Fulfillment Times

Our team works hard to process and ship your orders quickly:

  • Standard processing time: 1–2 business days.
  • Orders placed after 3 PM EST or on weekends will begin processing the next business day.
  • For pre-order or backorder items, we’ll notify you of any expected delays.

Shipping Restrictions

Certain areas may have restrictions or additional delivery fees due to carrier availability or location. If restrictions apply to your order, we’ll contact you with alternative options to ensure smooth delivery.

Lost, Damaged, or Delayed Shipments

We prioritize secure packaging to protect your order. If your item:

  • Arrives damaged
  • Is lost
  • Is delayed beyond the estimated timeframe

Please contact our support team immediately. We’ll assist you with carrier claims and work to resolve the issue quickly.

Customs, Duties, and Taxes for International Orders

For orders shipped outside the United States:

  • Customs duties, taxes, or fees are the responsibility of the recipient.
  • These charges are determined by your country’s customs office.

We recommend contacting your local customs office for details about any applicable fees.

Returns & Exchanges

We want you to love your purchase! If you need to return or exchange an item, refer to our Returns Policy for detailed information on eligibility, return shipping, and processing times.

Customer Support

If you have questions or encounter any issues with shipping, our dedicated support team is here to help.

Ways to Reach Us

At Retro Fam, our mission is to provide a seamless experience for every retro gaming enthusiast. If you have any concerns, don’t hesitate to reach out—we’re always here to help!