Privacy policy

Privacy Policy

Effective Date: 12/1/2024
Last Updated: 12/8/2024

At Retro Fam, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website, www.retrofam.com, and related services.

1. Information We Collect

We collect different types of information to enhance your experience with our website and services.

1.1 Personal Information

This includes information you provide directly, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party providers)

1.2 Non-Personal Information

We automatically collect data through cookies and similar technologies, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the site
  • Referring websites or search queries

1.3 Cookies and Tracking Technologies

We use cookies to improve website functionality, analyze usage patterns, and personalize your experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders
  • To provide customer support
  • To communicate updates, promotions, and news (with your consent)
  • To improve our website and services
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

  • Service Providers: With trusted third-party providers (e.g., payment processors, shipping partners) to fulfill your orders.
  • Legal Compliance: To comply with applicable laws, regulations, or legal proceedings.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Your Rights

Depending on your location, you may have the following rights concerning your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data, subject to legal and operational constraints.
  • Data Portability: Obtain a copy of your data in a portable format.
  • Withdraw Consent: Opt-out of marketing communications or revoke consent for specific data uses.

To exercise your rights, contact us at help@retrofam.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their Privacy Policies before sharing your data.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will delete it promptly.

9. International Users

If you access our website from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States or other countries. By using our site, you consent to these transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

  • Email: help@retrofam.com
  • Phone: +1 484 206 5351
  • Hours: Monday to Friday, 10 AM to 7 PM EST
  • Location: 102 S Richmond St, Fleetwood, PA 19522