Terms of service
Terms and Conditions
Effective Date: 12/1/2024
Last Updated: 1/8/2025
Welcome to Retro Fam! These Terms and Conditions outline the rules and regulations for using our website, www.retrofam.com, and related services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please discontinue using our website.
Introduction
Retro Fam is an online store specializing in retro gaming products, including consoles, accessories, and merchandise. We aim to provide a seamless shopping experience for retro gaming enthusiasts.
1. Acceptance of Terms
By using our website, you confirm that you have read, understood, and agree to these Terms and Conditions. If you are using the website on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
2. Changes to Terms
Retro Fam reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website, and your continued use of the website indicates acceptance of the changes.
3. Eligibility
To use our website, you must:
- Be at least 18 years old, or
- Have the consent of a parent or guardian.
By using our services, you confirm that you meet these eligibility requirements.
4. Account Registration
4.1 Creating an Account
Certain features of our website may require account registration. You agree to provide accurate information and to maintain the security of your account credentials.
4.2 Account Security
Notify us immediately at help@retrofam.com if you suspect unauthorized account use. Retro Fam is not liable for any losses resulting from your failure to secure your account.
5. Product Information
5.1 Product Descriptions
We strive to provide accurate product details but cannot guarantee error-free descriptions. Refer to product images and details carefully before purchasing.
5.2 Pricing
All prices are listed in USD and are subject to change. Retro Fam reserves the right to correct pricing errors and may cancel orders placed at incorrect prices.
6. Orders and Payment
6.1 Order Acceptance
Your order constitutes an offer to purchase. Retro Fam may decline orders for various reasons, including product unavailability or suspected fraud.
6.2 Payment
Payment is required at the time of purchase. By providing payment details, you confirm your authorization to use the selected payment method.
7. Shipping and Delivery
7.1 Shipping Policy
We aim to ship orders promptly. Shipping times depend on your location and product availability. Tracking information will be provided once your order ships.
7.2 Delivery Issues
If your order does not arrive as expected, contact us at support@retrofam.com.
8. Returns and Refunds
8.1 Return Policy
You may return eligible items within 30 days of receipt. Contact us at support@retrofam.com to initiate a return.
8.2 Conditions for Returns
Items must be in their original condition, unopened, and accompanied by proof of purchase. Exceptions apply to certain items, like digital downloads.
8.3 Refund Processing
Refunds are processed once returned items are inspected. Refunds will be issued to your original payment method.
9. User Content
9.1 User Contributions
By submitting content (e.g., reviews or comments), you grant Retro Fam a non-exclusive license to use, reproduce, and distribute your content.
9.2 Content Guidelines
Submitted content must not infringe on third-party rights or violate our policies. Retro Fam may remove inappropriate content.
10. Intellectual Property
10.1 Ownership
All content on our website is the property of Retro Fam or its licensors and is protected by copyright and trademark laws.
10.2 Limited License
You may access our website for personal, non-commercial use. You may not reproduce or distribute website content without written permission.
11. Third-Party Links
Our website may include links to third-party sites. Retro Fam is not responsible for their content or privacy practices.
12. Limitation of Liability
12.1 Disclaimer of Warranties
Our website is provided "as is" without any warranties, express or implied.
12.2 Limitation of Liability
Retro Fam is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.
13. Indemnification
You agree to indemnify and hold Retro Fam harmless from claims arising out of your use of our website or violation of these terms.
14. Governing Law
These terms are governed by the laws of the United States of America. Any disputes will be resolved in the courts of the United States of America.
15. Severability
If any provision of these terms is deemed invalid, the remaining provisions will remain enforceable.
16. Entire Agreement
These terms represent the entire agreement between you and Retro Fam, superseding prior agreements.
17. Product Authenticity and Warranty
17.1 Authenticity
We guarantee the authenticity of our products and conduct quality checks.
17.2 Warranty and Repairs
Warranty and repair services are offered for select products. Refer to product pages or contact us for details.
18. Contact Information
For questions or assistance, contact us:
- Email: help@retrofam.com
- Phone: +1 484 206 5351
- Hours: Monday to Friday, 10 AM to 7 PM EST
- Address: 102 S Richmond St, Fleetwood, PA 19522