Terms of service
"By using RetroFam, you agree to our terms covering purchases, returns, warranties, and site usage. Review this policy to understand your rights, responsibilities, and our service commitments. "
Effective Date: 12/1/2024
Last Updated: 4/11/2025
Welcome to RetroFam! These terms and conditions govern your use of this website; by using this website, www.retrofam.com, and related services. You are entitled to visit our website subject to these terms. If you disagree with any part of these terms, please discontinue using our website.
Introduction
RetroFam is an e-commerce shop specializing in retro gaming products, including consoles, accessories, and merchandise. We strive to make the online search for retro gaming enthusiasts with a smooth store experience.
- Acceptance of Terms
All access to and use of the website is subject to these terms and conditions. If you are using the website on behalf of a company or organization, then you represent and warrant that you have the authority to bind that entity to these terms.
- Changes to Terms
RetroFam may change these terms and conditions at any given time. We may change these terms from time to time, and we will publish the new terms to the site, and your continued use will demonstrate your acceptance.
- Eligibility
To use our website, you must:
- Be at least 13 years old, or
- Have the consent of a parent or guardian.
You represent and warrant that you meet these eligibility requirements when you use our services.
- Account Registration
4.1 Creating an Account
Some features of our website require you to register an account. You must ensure that all information you provide to us is correct and that you keep your account credentials secure.
4.2 Account Security
If you suspect someone else is using your account, please contact us immediately at help@retrofam.com. RetroFam shall not be held liable for any loss arising from your failure to secure your account.
- Product Information
5.1 Product Descriptions
We try our best to give you correct product information, but we can not guarantee that our product description is error-free. Please read the product images and details carefully before placing an order.
5.2 Pricing
All prices are in USD and are subject to change. RetroFam welcomes your questions or comments about this policy.
- Orders and Payment
6.1 Order Acceptance
Your order is an offer to purchase. RetroFam reserves the right to refuse an order for any reason whatsoever, including, without limitation, unavailability of products or suspected fraud.
6.2 Payment
Payment is due upon purchase. By providing payment information, you represent that you are authorized to use the payment method you select.
- Shipping and Delivery
7.1 Shipping Policy
We try to ship orders as quickly as possible. Shipping times vary based on your location and product availability. We will send you the tracking information once your order ships.
7.2 Delivery Issues
If you have not received your order, email us at support@retrofam.com.
- Returns and Refunds
8.1 Return Policy
Eligible items may be returned within 30 days of receipt. Please email help@retrofam.com to start the return process.
8.2 Conditions for Returns
Items must be unused and unopened and have proof of purchase. Some items will be exempt, though, such as digital downloads.
8.3 Refund Processing
Have all other items been returned and inspected before refunding? Refunds will be processed back to your original form of payment.
- User Content
9.1 User Contributions
You have the right to share information such as reviews, comments, etc, through the platform, and RetroFam will have an ability to make the use of that information on a non-exclusive license basis to use, reproduce, and share your information.
9.2 Content Guidelines
All submitted content must not violate third-party rights or our policies. RetroFam reserves the right to delete objectionable material.
- Intellectual Property
10.1 Ownership
The content on our website belongs to RetroFam or its licensors and is protected by international copyright and trademark laws.
10.2 Limited License
You have permission to use our site for your personal, non-commercial use. You shall not copy and share content from the website without prior written consent.
- Third-Party Links
We may include third-party links on our website. RetroFam is not responsible for the content or the privacy practices of these sites.
- Limitation of Liability
12.1 Disclaimer of Warranties
You acknowledge and agree that our website is made available on an “as is” basis without any warranties, either express or implied.
12.2 Limitation of Liability
RetroFam has no responsibility for indirect, incidental, or consequential damages in connection with your use of our website or products.
- Indemnification
You agree to indemnify, defend, and hold RetroFam harmless from any claims arising from the improper use of our website or violation of these terms.
- Governing Law
These terms shall be governed by the laws of the United States of America. All disputes shall be settled in the courts of the United States of America.
15. Severability
If any provision of these terms is deemed invalid, the remaining provisions will remain enforceable.
16. Entire Agreement
These terms constitute the whole agreement between you and RetroFam and supersede any prior agreements.
17. Authenticity and Warranty of the Product
17.1 Authenticity
We offer product authenticity guaranteed and quality check.
17.2 Warranty and Repairs
Some products come with warranty and repair services. For details, check our product pages or contact us.
Get In Touch
📞 Phone: +1 484 486 7326
📧 Email: help@retrofam.com
📍 Location: 102 S Richmond St, Fleetwood, PA 19522