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Was a little bit confused when I bought the console, because it came from Japan. I understand refurbished doesn't mean brand new, but I got the console and it was completely dirty, it left me wondering if it was really refurbished. It turned on, it allowed me to set it up, but for whatever reason my SD card was not reading. I bought 3 different kinds and no luck. I then decided to reach out to support. They respond relatively quickly. I was allowed to exchange my console, but this time instead of coming from Japan, it came from Retrovgames. This confused me even more. I did some digging and found out these two companies are down the street from each other. I'm not exactly sure what is going on. The new console i received came in super clean, noticed the difference right away, it actually read my SD cards as well. I'm still so confused about everything, but I'm finally happy with my purchase, it would've been 5 stars if there wasn't so much confusion.